Founding Membership Terms & Conditions

1. The agreement between you and us

1.1 Your membership

These terms and conditions ("Terms"), together with the following completed documents:

your Membership Agreement; and
your Health Check Form,

make up all of the terms of the agreement ("Agreement") between the member named in the Agreement ("you") and Housed 529 Pty Ltd (ABN 53 690 545 718), trading as 'Onsen' ("we" or "us"). It is important that you have read and understood all of these Terms, as they form the terms and conditions of your Agreement. They contain important limitations on our liability, disclaimers and terms on which we may suspend or terminate your membership. If you have any questions, please contact us via the Onsen website (https://onsenwellness.com.au).

Capitalised terms used in these Terms have the meaning ascribed to them throughout or as otherwise may be defined in either your Membership Agreement or your Health Check Form.

In these Terms: "Fee Schedule" means the schedule of fees for Onsen, as published at the Club and on our website or in the Onsen App and updated from time to time in accordance with clause 5.2; "Founding Membership" means the Membership Type described in clause 4.4; and "Minimum Term" has the meaning given in clause 4.1.

2. Your type of membership, your home club and other clubs

You are becoming a member of Housed 529 Pty Ltd (a "Member") under the type of membership ("Membership Type") and at the club ("Home Club") stated in your Membership Agreement. Your membership may entitle you to:

maintain a membership account with us, and access the Onsen App and/or Member Portal, subject to Section 9; and book and attend group exercise classes in accordance with your Membership Type using your Onsen account; and
use the facilities available at 529 Kent Street, Sydney NSW 2000, in accordance with your Membership Type. As an Onsen member, subject to your Membership Type, you may also have access to facilities across all Housed Australia Pty Ltd locations ("Housed Gyms"). Access to Housed Gyms remains subject to the applicable Housed Terms & Conditions and you completing Housed onboarding preconditions.

2.1 Mat Pilates or Yoga Class Bookings (6 credits per fortnight)

If you cancel a booked class within 8 hours of the scheduled start time, this will be recorded as a late cancellation. A late cancellation forfeits the credit used for the booking.
See your trainer at the start of class to check in.
Entry to a class is not permitted once 5 minutes have elapsed after the scheduled class start time.
Credits renew each fortnightly billing cycle, in line with your membership payment schedule, but may be affected while your membership is on Hold under clause 4.2.

2.2 Pregnancy

You must notify Onsen before participating in a class while pregnant or potentially pregnant.
While pregnant, you must discuss your ongoing participation in Onsen classes with your doctor and/or health care provider, and must cease attending classes before 13 weeks' gestation, or earlier if advised by your doctor and/or health care provider that you must cease participating in physical activity.

You must inform us as soon as possible of any change in your circumstances affecting the statements you have made in your Health Check Form.

You are responsible for:

considering your own medical history, physical condition, injuries, allergies and dietary requirements; and
consulting a qualified medical or health professional, if you have or suspect a medical condition, if you are pregnant, or if you are taking medication.

You must stop exercising immediately and seek medical assistance if you experience pain, dizziness, shortness of breath, or any other symptom of distress. These instructions are provided as a general safety caution only and do not constitute medical advice. We do not assume responsibility, and you remain solely responsible, for monitoring your own condition and seeking professional care where required.

3. When will your membership start?

Your membership will start on the membership start date ("Membership Start Date") set out in your Membership Agreement, provided that:

you have signed these Terms within the Membership Agreement;
you have completed our Health Check Form and, if applicable, provided any other medical details of your health and fitness to our satisfaction; and
we have received the required payments as set out in your Membership Agreement.

You will be able to book access to the facilities via the Onsen App and/or Member Portal from your Membership Start Date.

4. How long will your membership last?

4.1 6 month minimum term

a) Your membership has a minimum term of six (6) months ("Minimum Term"). By signing up, you commit to the Minimum Term. The Minimum Term begins on your Membership Start Date and runs continuously for the full term, regardless of attendance or usage.

b) Any approved Hold under clause 4.2 pauses the Minimum Term and defers your commitment end date by the same number of days.

c) Cancellation during the Minimum Term is only permitted in the circumstances, and subject to the early termination fee, set out in clause 7.1A.

d) At the end of your Minimum Term, your membership automatically continues as an ongoing membership on these Terms and at the Membership Dues set out in clause 4.4, unless cancelled with 30 days' notice in accordance with clause 7.1. You may then cancel at any time after your Minimum Term with no cancellation fee, provided proper notice is given. For clarity, notice may be given before your Minimum Term ends, to take effect no earlier than the last day of the Minimum Term.

e) Your membership may otherwise be terminated in accordance with Section 7 of these Terms.

4.2 Can you Hold (pause) your membership?

If you wish to place a temporary "Hold" on your membership, you may submit your request via the "Add Hold" function within the Onsen App and/or Member Portal. Each Hold must be for a minimum continuous period of two (2) weeks; requests for a Hold of less than two (2) weeks will not be accepted. Each member is entitled to up to four (4) complimentary weeks of Hold per membership anniversary year (each 12-month period starting on your Membership Start Date or its anniversary). Any Hold beyond the complimentary allowance will incur a fee of $5 per week (see the Fee Schedule). Holds may be requested for a maximum cumulative period of twelve (12) weeks in total per membership anniversary year.

While on Hold, you will not be able to access Onsen, or any Housed Club or facility, and Hold fees and allowances apply.

Any approved Hold will pause your Minimum Term. Your commitment end date will be extended by the exact number of days your membership is on Hold.

4.3 What happens if you change your mind?

You may cancel your membership within 14 days of your Membership Start Date or the date you joined (the Member Join Date recorded on your Member account), whichever is later (the "Cooling-Off Period").

a) To cancel during the Cooling-Off Period, you must contact your relationship manager or an Onsen relationship manager by phone on (02) 7248 5465, by email or in person before the Cooling-Off Period ends.

b) Your relationship manager will issue you a Cancellation Request Form (via email or SMS link) within 1 business day of your request. Your cancellation is formally lodged only when we receive your correctly completed Cancellation Request Form.

c) Provided you contacted us within the Cooling-Off Period, your cancellation will be treated as made within the Cooling-Off Period if we receive your correctly completed form within 3 business days of issue. If the form is not received within that time, your request will lapse and the standard cancellation terms in clause 7.1 and 7.1A will apply.

d) We will confirm receipt of your completed form and your membership end date in writing. Your membership will be terminated on the date we receive your correctly completed form.

e) As Membership Dues and Digital Access fees are billed and paid in advance, amounts already paid are non-refundable, except as required by law. No early termination fee and no 30-day notice period applies to a cancellation under this clause 4.3. Upon termination, your membership will no longer be active and you will no longer be able to use the Club or any associated services.

4.4 Founding Membership rate and continuation

a) The Founding Membership is offered at a founding rate of $99 per week, billed fortnightly in advance, on a six (6) month Minimum Term under clause 4.1.

b) At the end of your Minimum Term, your Founding Membership automatically continues as an ongoing membership at the founding rate of $99 per week for as long as your membership remains continuous and your Membership Dues are paid when due. A Hold under clause 4.2 does not break the continuity of your membership. During your Minimum Term, the founding rate will not be increased other than in line with any government GST rate change under clause 5.2. After your Minimum Term, clause 5.2 applies.

c) The founding rate is personal to you and is not transferable. If your Founding Membership is cancelled or terminated for any reason and you subsequently rejoin, the founding rate will not apply and any new membership will be at the Membership Dues then current for the applicable Membership Type.

d) Your membership may otherwise be terminated during or after the Minimum Term in accordance with Section 7 of these Terms.

5. Membership dues & fees

5.1 Membership Payments

Membership dues are the fees payable for your membership based on your Home Club and Membership Type stated in your Membership Agreement ("Membership Dues") and vary depending on your Home Club and Membership Type. As a Housed 529 Pty Ltd member, you are personally responsible for payments to us of the Membership Dues and any other ongoing payment fees set out in your Membership Agreement as they fall due. Membership Dues are billed and paid in advance. As a Member, your Membership Dues are due for the whole of each fortnightly billing period even if your membership is terminated during that fortnightly billing period (subject to termination rights and obligations under Section 7). If a payment fails, an additional $10 charge will apply, which is charged by our third-party provider. You must pay the Membership Dues applicable to your Home Club and your Membership Type at the relevant time. You may only pay your Membership Dues by direct debit or periodic credit card. No other form of payment will be accepted. You will not be allowed access to the Club if your Membership Dues remain outstanding. We will collect any outstanding amounts and any charges we incur from late payment. If you have a genuine dispute in relation to the collection of outstanding amounts or the charges we incur, please contact us via concierge@onsenwellness.com.au. Except as required by law, Membership Dues and Fees are non-refundable.

5.2 Changes to Membership Dues and Fees

All Membership Dues include goods and services tax (GST). We reserve the right to change your Membership Dues in line with any government GST rate changes.

We review our Membership Dues periodically and may change them from time to time by providing you with 30 days' prior written notice, subject to clause 4.4(b) in respect of the founding rate during your Minimum Term.

Subject to your Membership Type and Home Club, additional fees may apply in relation to certain benefits or bookings ("Fees"). Applicable Fees (if any) will be identified at the time of booking. Fees may vary from Club to Club and depending on the activity that the booking is for. Details of all Club specific Fees can be obtained from Club Reception at the time of booking. Fees, including Hold fees under clause 4.2 and any early termination fee under clause 7.1A, are set out in the Fee Schedule and may be added to your direct debit payment.

All Club specific fees include goods and services tax (GST). We also review our Fees periodically and they are subject to change. We will provide you with 30 days' prior written notice of any change.

Subject to your Membership Type, access to Housed Gyms may be included in your Onsen membership. In the event you wish to attend a Housed Gym class, please contact us via concierge@onsenwellness.com.au so we can make the necessary arrangements. Attendance at Housed classes and use of Housed Gyms is subject to the Housed Terms & Conditions and you completing Housed onboarding preconditions. Fees that may be applicable for access to and use of Housed Gyms or classes (if any) are subject to your Onsen Membership Type, details of which will be made available at the time of your Housed Gym onboarding.

6. Can you transfer your membership to another person?

No, you may not transfer your membership to another person. Your membership is personal to you.

7. How can your membership be terminated?

7.1 Termination by you

All cancellation requests require 30 days' written notice. Your final payment will be as set out in your direct debit schedule. The 30-day notice period is exclusive of any Hold periods. If a Hold is applied during the notice period, the notice period will pause for the duration of the Hold, and the final cancellation date will be deferred by the same number of days.

a) You may request cancellation of your membership at any time by contacting your relationship manager or an Onsen relationship manager by email, by phone on (02) 7248 5465, or in person.

(b) Your relationship manager will issue you a Cancellation Request Form (via email or SMS link) within 1 business day of your request, which you must complete and submit to formally lodge your cancellation.

c) Your required 30 days' notice will start on the calendar date we receive your correctly completed Cancellation Request Form ("Notice Start Date"). We will confirm your Notice Start Date and membership end date in writing within 3 business days.

d) If you do not return a correctly completed Cancellation Request Form within 3 business days of issue, we may treat your request as withdrawn (after sending at least one reminder).

e) If you require an accessibility adjustment, we will provide a reasonable alternative method to receive and submit the form.

f) If your membership is within its Minimum Term, clause 7.1A also applies.

This clause 7.1 does not limit your rights to cancel during the Cooling-Off Period under clause 4.3 or under clause 7.3 (ending your membership early).

7.1A Cancellation during the Minimum Term

a) Subject to item (f) below, cancellation during your Minimum Term is only permitted where: (i) you permanently relocate more than 20km from the Club and from your nearest Housed Club (proof required); (ii) medical reasons prevent you from using the facilities for the remainder of your Minimum Term (certificate from a registered medical practitioner required); or (iii) other exceptional circumstances apply, as reasonably determined by management (proof required).

b) If cancellation is approved within the Minimum Term, an early termination fee will apply, calculated as a flat exit fee of $350 or 50% of the remaining contract value (that is, the Membership Dues payable for the remainder of your Minimum Term), whichever is the lesser (see the Fee Schedule).

c) To request cancellation during your Minimum Term, you must follow the process in clause 7.1(a)–(e). When you contact your relationship manager, you must state that you are requesting cancellation during your Minimum Term and the ground in item (a) you are relying on. Your relationship manager will issue you a Cancellation Request Form, which you must complete and submit together with the supporting documentation required under item (a). Your request is not lodged until we receive both the correctly completed form and the supporting documentation.

d) We will assess your request and confirm in writing within 5 business days of lodgement whether it is approved. If approved, your 30 days' notice under clause 7.1 runs from the date of lodgement (your Notice Start Date), we will confirm your membership end date in writing, and the early termination fee will be debited together with your final payment.

e) If your request is not approved, your membership continues unchanged: you remain bound to the Minimum Term, Membership Dues continue to be payable in full, and the Cancellation Request Form you lodged will not operate as a cancellation for any purpose. You may still give notice to cancel from the end of your Minimum Term in accordance with clauses 4.1(d) and 7.1.

f) No early termination fee applies to a cancellation that takes effect on or after the last day of your Minimum Term (see clause 4.1(d)).

g) This clause does not limit your rights to cancel during the Cooling-Off Period (clause 4.3), or under clause 7.3 (ending your membership early).

7.2 Record keeping

We maintain system time-stamps for (i) your cancellation request (including requests made in person or by phone, which are logged in our system at the time they are made), (ii) when the Cancellation Request Form was issued, and (iii) when we received your completed Cancellation Request Form. You may request confirmation of these dates at any time.

7.3 Reasons for ending your membership early

You may terminate your membership immediately, by submitting your cancellation request within 30 days of any of the following occurring:

we increase your Membership Dues during your Minimum Term other than in accordance with Section 5;
you suffer a permanent sickness or physical incapacity that prevents you from using your membership for the remainder of your term (we may require reasonable supporting evidence, such as a medical certificate); or
we breach any terms of your Agreement and fail to rectify that breach within 30 days of you giving us notice to do so.

We will process a valid cancellation under this clause 7.3 as soon as it is received. If your cancellation request is received less than 3 business days before your next direct debit billing date, that payment may still be processed due to bank processing times and direct debit cancellation protocols. No further Membership Dues will be charged after the termination date.

Other than in respect of amounts accrued up to the termination date, no cancellation, early termination or termination fee applies.

In the event of your death, your membership will terminate on the date of death and no further Membership Dues will be payable. Your estate will not be charged any cancellation or termination fee. Any direct debit processed after the date of death will be refunded once we are notified.

7.4 Termination by us

We may terminate your membership immediately by emailing or writing to you at the contact addresses we have on our records, if:

you commit a serious or repeated breach of these Terms or the Club Rules under Section 8;
you otherwise breach these Terms or the Club Rules and the breach, if capable of remedy, is not remedied within 14 days of us giving you notice to do so and informing you that your membership will be terminated if you fail to do so;
any part of your Membership Dues remains unpaid 28 days after falling due; or
you provide us with details which you know to be false when applying for membership and these false details may have affected our reasonable decision to grant you membership.

If we terminate your membership for any of the reasons above, we may (without limiting any other right or remedy) recover any reasonable costs and expenses we incur as a result of your breach and collect the full amount of Membership Dues for the remainder of the then current fortnightly billing period, and/or if applicable, any Minimum Term.

We may also terminate your membership for any other reason by giving you 30 days' written notice. If we do so, we will refund any Membership Dues you have paid in advance for the period after the termination date, and you will not be charged any further fees. Termination under this paragraph does not affect any rights or remedies that accrued before termination.

If we close your Home Club, we will provide you with the option to transfer to another Club at the prevailing Membership Dues applicable at that Club at the time of your transfer. We will not charge you a transfer fee. You have no obligation to accept the transfer. If you do not accept the transfer, your membership will end on the date your Home Club closes.

7.5 Collection of fees

We will collect any Membership Dues that are outstanding when your membership is terminated. We may use a third party to assist in the collection of outstanding fees.

You are liable for and must pay on demand all costs incurred by Housed 529 Pty Ltd (including costs for which Housed 529 Pty Ltd may be contingently liable) in any attempt to collect any monies owed by you to Housed 529 Pty Ltd under your Agreement (including, without limit, these Terms), including reasonable debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

8. What are the Onsen rules?

This Section 8 sets out the Onsen Club rules ("Club Rules"). Additional Club Rules may apply and may vary between Club locations.

8.1 Your Clothing and Attire

Appropriate attire must be worn at all times in our Clubs. Exercise gear fit for purpose is required, including t-shirts/tops (no bare chests) and closed footwear. This applies at all times without Club premises and grounds, including when moving between classes and change rooms. Bare feet are permitted only in the wellness areas and wet zones (change rooms, sauna, plunge and relaxation areas) or in a studio where the class requires it - you must not be barefoot anywhere else in the Club. Nudity is strictly prohibited, including in all wellness areas and wet zones.

8.2 Age

Membership and access to our facilities are strictly limited to individuals 18 years of age or older.

8.3 Lockers and Change Rooms

Lockers are available to store your gear while using the Club (subject to availability). Use of a locker is at your own risk - we can't guarantee that a locker will prevent theft of or damage to your belongings, and to the maximum extent permitted by law we do not accept liability for any theft of or damage to items stored in lockers.
Lockers are available for use only while you're on Club premises. Any gear left in lockers overnight may be removed.

8.4 Use of Your Membership and our facilities

You must keep your contact/payment details up to date.

Every time you enter our Clubs, please use the Onsen App at Reception to check in. No one else may use your membership, including existing members or non-members. If you breach this obligation, your membership may be terminated in accordance with clause 7.4, paragraph 1.

If your Digital Access is compromised, it is your responsibility to organise a new one.

If we terminate your membership, it will be at our complete discretion as to whether you are eligible to join any Onsen or Housed club in the future.

Use of all of our facilities are subject to these Terms, and in particular, please refer to Sections 12, 13 and 14, setting out the Club Rules in relation to certain specialised facilities.

8.5 Tailgating and unauthorised entry

Tailgating and unauthorised entry is not permitted.

You must not enter any Club by following another person through an access-controlled door without using your own access credentials.

You must not allow, enable or facilitate any other person (whether a current member of the Club or not) to enter or remain in the facilities, including by opening access-controlled doors for them, sharing access credentials, or permitting them to accompany you.

If you breach these obligations, you will be notified by the Club, and your membership may be terminated in accordance with clause 7.4, paragraph 1. Certain memberships and facilities have access and age restrictions.

8.6 Security

Our Clubs are under 24-hour camera surveillance. Whether you are working out, entering or leaving any part of our facilities, your activities are recorded.

You acknowledge that our surveillance system does not protect you in or on our facilities – it is not monitored continuously and does not guarantee your personal safety. It is used only for security and safety, incident investigation, and operational purposes, and is not used for marketing or promotional materials.

By proceeding with your membership, you acknowledge and consent to camera surveillance whilst using our facilities. Camera footage is retained and handled in accordance with our Privacy Policy.

From time to time, we may take photographs or video for press, marketing or promotional purposes. We will give notice when promotional photography is taking place, and you may choose not to be included. We will not use your image for promotional purposes without your consent.

8.7 Smoking / Vaping

Our Clubs are non-smoking facilities. The smoking of cigarettes or electronic cigarettes (e-cigarettes or vapes) is strictly prohibited anywhere on Club premises or grounds.

8.8 General Conditions

Entry will be refused, or you may be requested to leave the Club, if:

you are using abusive or threatening language or behaving in a threatening way;
you are under the influence of drugs or alcohol;
you provide or receive personal training, coaching, instruction or similar services other than as provided by our team members or we have expressly authorised you to do so; or
you behave in another way that is considered by Housed 529 Pty Ltd to be risky or seriously inappropriate.

8.9 No Soliciting and Member Conduct

Soliciting is strictly prohibited on Club premises. You must not promote, market, sell or attempt to sell any goods, services, memberships, business opportunities or investments, distribute promotional or marketing materials, canvass, or approach other members or guests for any commercial, business networking, recruitment or fundraising purpose, without our prior written approval.

You must at all times conduct yourself in a manner that preserves the quiet, private and restorative environment of the Club. Loud conversations are not permitted on Club premises and conversations must otherwise be kept to a considerate volume. Behaviour that disturbs, harasses or interferes with the quiet enjoyment of the Club by other members or guests is not permitted anywhere on Club premises or grounds.

You must treat our team members, contractors, and other members and guests with courtesy and respect at all times. Abuse, harassment, intimidation, bullying, victimisation, discrimination, unwelcome physical contact, or unwelcome sexual attention or advances directed at any team member, contractor, member or guest will not be tolerated, whether occurring on Club premises or via any communication connected with your membership.

Any breach of this clause 8.9 may result in you being requested to leave the Club, and serious or repeated breaches may result in termination of your membership under clause 7.4.

8.10 Phone Calls and Designated Phone Call Areas

Phone calls and video calls are only permitted in the designated phone call areas of the Club. Phone calls must not be made or taken anywhere else on Club premises.

The following types of phone use - calls, video calls, speakerphone, and playing audio without headphones - are strictly prohibited in the wellness area and all wet areas, including the showers, change rooms, spa, plunge, infrared sauna and massage areas. If you use a phone or other device in breach of this clause, you may be asked to store the device in a locker, and repeated breaches may result in termination of your membership under clause 7.4.

8.11 Photography and Video

Photography, filming, video or audio recording of any kind that captures any other member or guest is strictly prohibited anywhere on Club premises or grounds, whether or not that person is the intended subject of the image or recording.

Cameras and recording devices must not be used at any time in the change rooms, showers, wellness area or any wet area, including the spa, plunge, infrared sauna and massage areas.

We may require you to immediately delete any image or recording taken in breach of this clause. A breach of this clause 8.11 is a serious breach of these Terms and may result in immediate termination of your membership under clause 7.4 and, where appropriate, referral to the relevant authorities.

8.12 Alcohol and Illicit Substances

The only alcohol permitted on Club premises is alcohol purchased from us at the Botanical Bar or Member's Lounge, where and when we choose to offer it. You must not bring alcohol into the Club or its grounds, and any alcohol brought onto the premises may be confiscated. Alcohol purchased from us must be consumed in the Botanical Bar or Member's Lounge only and must not be taken into or consumed in any other area of the Club or its grounds. You must not access the gym, wellness areas or wet zones (including the sauna, plunge, spa, showers and change rooms) after consuming alcohol.

Illicit substances are strictly prohibited on Club premises and grounds. Use of the Club facilities while intoxicated or under the influence of alcohol or illicit substances is not permitted.

If you breach this clause 8.12, you may be asked to leave the Club, and your membership and access may be subject to further review, which may include suspension or termination under clause 7.4.

Smoking and vaping are prohibited anywhere on site, in accordance with clause 8.7.

8.13 Guests and Guest Access

"Guest" means a non-member who has been authorised by us to enter the Club under a valid guest entitlement associated with your Membership Type.

Guest access is a privilege and not guaranteed. All Guest access is subject to capacity, operational requirements, and compliance with these Terms and the Club Rules. We may refuse or revoke Guest access at any time, including due to capacity, safety, operational requirements, or prior conduct.

Guest Conditions of Entry All Guests must:

be registered in advance with a relationship manager;
complete all required onboarding, declarations and check-in procedures;
comply with these Terms and the Club Rules;
remain accompanied by you at all times while on Club premises; and
only access the areas expressly permitted for their visit.

You are responsible for your Guest's conduct. Any breach by your Guest is deemed a breach by you.

Prohibited Guest Access Guests may not:

enter the Club without prior authorisation;
use access-controlled doors without checking in;
access training floors, studios, classes, wellness areas or wet zones unless expressly authorised;
remain on Club premises after you have left.

Any person who enters or remains in the Club without being an authorised Guest is an unauthorised entrant. Allowing, enabling or facilitating unauthorised entry is a breach of clause 8.5 (Tailgating and unauthorised entry) and may result in termination of your membership under clause 7.4.

9. Digital content

9.1 Intellectual Property Ownership

"Digital Content" means the digital, video, pre-recorded, live-stream and other audio-visual exercise presentations and resources we make available to you via our website or via the Onsen App or Member Portal. All intellectual property rights within the Digital Content (including all text, software, graphics, sounds, music, videos, images, instructional content and any trademarks or logos) remain our property or are licensed to us. By using the Digital Content and maintaining a membership account with us, you agree:

you do not acquire any intellectual property rights in the Digital Content, other than a limited non-exclusive, non-transferable, non-sublicensable licence to personally use the Digital Content for your non-commercial personal use in accordance with your Membership Agreement;
not to copy, reproduce, alter, remove, broadcast, distribute, publish, damage or otherwise interfere with the Digital Content; and
to use the Digital Content for your own personal use and not for any commercial purpose or any purpose prohibited by law.

9.2 Use of and Changes to Digital Content

Your use of Digital Content is at all times subject to and conditional upon your acceptance of the Member App Terms of Use – details are contained here.

We may remove, vary, add to or change the content of the Digital Content from time to time.

9.3 Service Disruption

The Digital Content is provided electronically and may be temporarily suspended without notice for security upgrades, maintenance, repair, systems failures, enhancements, modifications or failure of third-party services (such as the internet). You release us from all claims arising from such service interruptions.

10. Changes to these Terms or the rules

We may make reasonable amendments to these Terms, the Club Rules, or any of our related policies from time to time. The most up-to-date terms and conditions apply, and you can find copies in the Member Portal, on our website, or you can request a copy from our team.

Where a change materially affects your rights or obligations, we will notify you in advance by posting an update in the Member Portal or by displaying in-Club notices. For other updates that we consider likely benefit you, do not materially adversely affect your rights, or are purely operational or administrative (such as clarifications, layout adjustments, or internal process updates), we may implement the change immediately, without notification to you, Again, the most up-to-date terms and conditions can be found in the Member Portal, on our website, or you can request a copy from our team.

Your continued use of your membership after any update takes effect constitutes acceptance of the revised Terms. You are responsible for ensuring your Member Portal notifications remain active at all times.

11. Risk and your health

Exercising and using the Digital Content and Club facilities may involve the risk of injury, and you exercise and use the Digital Content and Club facilities at your own risk. Please monitor your physical condition at all times and exercise to a level that is appropriate given your knowledge of your health and any medical advice you have obtained. Please refer to Section 2 for further details of your obligations.

If any unusual symptoms occur, immediately stop what you are doing and notify our team or seek medical assistance. Again, these instructions are provided as a general safety caution only and do not constitute medical advice. We do not assume responsibility, and you remain solely responsible, for monitoring your own condition and seeking professional care where required.

12. Sauna, plunge and relaxation areas

For health, safety and hygiene reasons, members and authorised guests should:

shower before entering the sauna, plunge pool and/or relaxation area;
sit on a towel when using the sauna;
never shave in the sauna or plunge pool;
not use oils, creams or cosmetic products in the sauna or plunge pool;
not take newspapers or any paper into the sauna;
not attempt to dry clothing in the sauna (it's a serious fire hazard); and
not wet the hot coals - our saunas are dry saunas.

Use the sauna, plunge pool and relaxation areas in moderation (not more than 20 minutes each time), and take heed of any relevant medical advice. Pregnant women should consider avoiding using the sauna, and should seek medical advice if required.

13. The training floor and studios

Use equipment for its intended purpose. Follow the instructions provided, including instructions given by our team members and all relevant signage.

Please do not bring your own equipment into our Clubs. Items such as yoga mats are permitted where the class requires. Be sure to let our team know if any of our equipment is broken or unsafe.
No food or bags are permitted on the training floor, inside the studios or in the relaxation areas, including the sauna and plunge pool. Only drinks in plastic or aluminium bottles containing water or sports drinks are permitted. No glass bottles in our Clubs.
Please be respectful and considerate of other members by returning weights and equipment after use. Every piece of equipment has a home - please return it and help us maintain a clean training environment.
A towel must be used on all equipment and while you are in the studio and on the training floor, including any relaxation areas.

14. Wellness space

By accessing and using the wellness space at Onsen, which includes the sauna, infrared sauna, cold plunge and spa, you agree to the following rules. These are in place to ensure safety, hygiene, and an enjoyable experience for all members and authorised guests.

14.1 General Access

Access is restricted to active members and authorised guests aged 18 and over.
Proper attire (e.g. swimwear, towel use) is mandatory at all times.
You must shower before using any wellness area.
Facility use is subject to availability.

14.2 Health & Safety

If you have cardiovascular issues, high/low blood pressure, respiratory problems, are pregnant, or have other medical conditions, you must consult your doctor before using the wellness space.
You must be in good physical condition and understand the risks associated with high heat and cold exposure.
Alcohol, drugs or medications that affect your body's temperature regulation or judgment are strictly prohibited before or during use (see also clause 8.12).
You must stay hydrated and monitor your body's response during all activities.

14.3 Facility Rules

No shaving, exfoliating, loud music, or disruptive behaviour is permitted.
Towels must be used on all seating areas.
No glass, food, or alcohol is allowed within the wellness area and wet zones.
Do not enter the facilities if you are unwell, contagious, or have open wounds or skin infections.
Personal items should be stored in lockers in accordance with clause 8.3.

14.4 Bookings & Capacity

Some areas may require pre-booking to manage capacity and ensure fairness.
Time limits may be enforced during busy periods.
No private sessions or exclusivity unless formally arranged through management.

15. Risk warning and liability exclusion between you and Housed 529 Pty Ltd (the Company)

As a member, I, [Member First Name] [Member Last Name], on the [Date]:

agree that Housed 529 Pty Ltd (ABN 53 690 545 718) ("Housed"), as a supplier of recreational services, will supply services to me including, but not limited to, health clubs and facilities, fitness equipment, fitness classes and/or training programs ('the recreational services');
acknowledge that whilst Housed, its officers, employees, servants or agents take reasonable steps to provide the recreational services as safely as practicable, there is a risk that I could be personally injured as a result of my use of and/or participation in and/or reliance on the recreational services;
understand that any personal injury may result from my own actions, the actions of others or the condition or use of equipment, and may be life threatening or result in severe or permanent disability or death;
agree that I will, at my own risk, use and/or participate in and/or rely upon the recreational services and I voluntarily participate in and use the recreational services at my own risk;
understand and agree that, to the maximum extent permissible by law, Housed, its officers, employees, servants or agents exclude all liability to me or my dependents for personal injury or death suffered by me due to or arising from the supply of recreational services where that liability arises from a failure to comply with the consumer guarantees under the Australian Consumer Law, including guarantees that the services will be rendered with due care and skill or will be reasonably fit for their purpose, or any other consumer guarantee that may be lawfully excluded under the Australian Consumer Law as it applies in New South Wales. (To avoid doubt, this exclusion does not apply to any liability that cannot lawfully be excluded, including liability arising from reckless conduct where exclusion is prohibited at law); and
agree that, to the maximum extent permissible by law, I indemnify Housed, its officers, employees, servants or agents against any foreseeable loss, damage, liability or expense suffered or incurred by any of them as a result of my breach of my Agreement or my use of and/or participation in and/or reliance on the recreational services, except to the extent that the loss, damage, liability or expense is caused by Housed's negligence, or wrongful act or omission.