Promotional Membership $49/week for first 2 Weeks Terms & Conditions
1. PROMOTER
1.1 Housed 529 Pty Ltd (ABN 53 690 545 718), (the “Promoter” or “Onsen”), which owns and operates the fitness and wellness facility trading as Onsen.
2. ACCEPTANCE OF TERMS
2.1 By participating in this promotion, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety.
2.2 These terms and conditions may be varied, amended, or modified at any time at the sole discretion of the Promoter. Any such variations shall take effect immediately upon publication.
2.3 These terms and conditions are available at www.onsenwellness.com.au/promotional-membership throughout the Promotional Period. To the extent permitted by law, where there is any inconsistency between these terms and conditions and any promotional or advertising material, these terms and conditions prevail.
3. DEFINITIONS
Eligible Individual means an individual who enters into an Eligible Membership during the Promotional Period and who is not a current Onsen member, including members whose membership is on Hold.
Eligible Location means Onsen, 529 Kent Street, Sydney NSW 2000.
Eligible Membership means a Founding Membership on direct debit or periodic credit card entered into at the Eligible Location during the Promotional Period, subject to the Founding Membership Terms and Conditions available at https://onsenwellness.com.au/membership-terms (the “Membership Terms and Conditions”).
Excluded Membership means any membership, pass, or service not listed as an Eligible Membership, including (without limitation) corporate memberships, class packs, casual passes, or treatment and service bookings, unless expressly stated otherwise.
Membership Dues means the founding rate of $99 per week, billed fortnightly in advance, as set out in the Membership Terms and Conditions.
Offer means the promotional benefit set out in Clause 5.
Promotional Period means the period set out in Clause 4.
4. PROMOTIONAL PERIOD
4.1 The promotion is open from the date of publication on the website.
4.2 The Promoter may, at its discretion, extend, shorten, vary, or replace the promotion at any time. Where the promotion is extended or replaced, the relevant offer will be clearly renamed or restated, and the terms and conditions applicable to that offer will be published at the time it is made available.
4.3 Upon cessation of the Promotional Period: (a) no further claims or participation will be accepted; (b) any promotional benefits will cease to be available; and (c) the Promoter may, at its discretion, honour any validly submitted claims received prior to termination.
4.4 The Promoter accepts no liability for any loss or disappointment suffered by any person as a result of the termination of the promotion.
5. THE OFFER
5.1 The Promoter offers an Eligible Membership at $49 per week for the first 2 weeks of membership (the “Offer”), after which standard Membership Dues apply as set out in Clause 5.4.
5.2 What’s included: the Offer entitles the Eligible Individual to the inclusions of the Founding Membership under the Membership Terms and Conditions, being use of the facilities at the Eligible Location and up to 6 Mat Pilates or Yoga class credits per fortnight, together with access to Housed Australia Pty Ltd locations where included in the Membership Type (subject to the Housed Terms & Conditions and completion of Housed onboarding). Guest access, treatments, and any services that attract additional Fees are not included. Class bookings are subject to the credit limits, late cancellation rules and booking rules in the Membership Terms and Conditions, and availability is subject to capacity and not guaranteed.
5.3 How the discount works. The Eligible Individual signs up to an Eligible Membership. The $49 per week Offer applies to the first 2 weeks of membership only (one fortnightly billing cycle) in place of the standard Membership Dues. A one-off $99 Digital Access (membership key) fee applies at sign-up and is not waived or discounted under this Offer. Any returning member must again pay the Digital Access fee.
5.4 What you pay after the 2 weeks. At the end of the 2-week promotional period, the membership automatically continues at the standard Membership Dues of $99 per week, billed fortnightly in advance in accordance with your Membership Agreement, for the remainder of the Minimum Term and on an ongoing basis after that, unless cancelled in accordance with the Membership Terms and Conditions.
5.5 The Offer is non-transferable, cannot be exchanged for cash, credit, or refund, cannot be applied retrospectively, and cannot be combined with any other offer, discount, or promotion.
6. ELIGIBILITY AND DISQUALIFICATION
6.1 To be eligible, an individual must: (a) be at least 18 years of age; (b) be a resident of Australia; (c) be an Eligible Individual at the time of redemption; (d) provide accurate personal details, complete the Health Check Form, and provide a valid direct debit or periodic credit card; and (e) comply with all Club Rules and the Membership Terms and Conditions.
6.2 The Promoter may verify eligibility and may decline, withdraw or cancel the Offer where eligibility cannot be confirmed or where it reasonably suspects fraud, abuse, or multiple claims.
7. MINIMUM TERM, CANCELLATION AND MEMBERSHIP TERMS
7.1 Minimum Term. The Eligible Membership has a minimum term of six (6) months (the “Minimum Term”), beginning on the Membership Start Date. The 2-week promotional period forms part of, and counts toward, the Minimum Term. Cancellation during the Minimum Term is only permitted in the limited circumstances set out in the Membership Terms and Conditions, and an early termination fee applies (the lesser of $350 or 50% of the remaining contract value).
7.2 After the Minimum Term. At the end of the Minimum Term, the membership automatically continues as an ongoing membership at the Membership Dues until cancelled. Cancellation requires 30 days’ written notice, lodged by contacting an Onsen relationship manager on (02) 7248 5465, by email or in person, and completing the Cancellation Request Form issued, in accordance with the Membership Terms and Conditions.
7.3 Auto-renewal/direct debit. Memberships are paid by direct debit or periodic credit card and renew automatically. By redeeming the Offer and entering the Membership Agreement, the member authorises the Promoter to charge the nominated payment method on a recurring basis at the applicable rate until cancelled.
7.4 14-Day Satisfaction Period. New members under this Offer may cancel within 14 days of their Membership Start Date or Member Join Date, whichever is later (the “Satisfaction Period”), by contacting an Onsen relationship manager on (02) 7248 5465, by email or in person before the Satisfaction Period ends, and returning the correctly completed Cancellation Request Form within 3 business days of it being issued. No early termination fee and no 30-day notice period applies to a cancellation within the Satisfaction Period. Membership fees already paid and the Digital Access fee are non-refundable, except as required by law.
7.5 Holds and full terms. The promotional period cannot be paused. After the 2-week promotional period, Hold entitlements and all other membership terms are governed by the Membership Terms and Conditions (https://onsenwellness.com.au/membership-terms).
8. REFUNDS
8.1 Except as required by law, all fees and costs paid are non-refundable once the membership has commenced and the Satisfaction Period has passed, as set out in the Membership Terms and Conditions. Membership fees already paid and the Digital Access fee are non-refundable, except as required by law.
9. GENERAL
9.1 The Promoter’s failure to enforce any provision is not a waiver of it. If any provision is held invalid or unenforceable, the remainder continues in full force. Neither party is liable for any delay or failure due to causes beyond its reasonable control. These terms are governed by the laws of New South Wales.
